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Store Policy

Kindness comes from the heart.

Customer Care

We provide a quick response when customers ask a question or bring up a problem, showing them that their opinions are valued. We Empathize with the customer to show them we understand their perspective and respect them.

In the future we will be Offering self-service options so customers can find solutions to their problems on their own time (for example, an FAQ page on your website or a tablet where they can look up information in-store)

We Streamline customer service across all channels, including social media, live chat on your website and  email to make customer service convenient.

Privacy & Safety

​We want our users to understand what information TMP Hooks obtains and the value they receive in return. We aim to explain to our users the information that we collect from them and what we plan on doing with it. Where we use techniques that gather information without your direct input, we will let our customers know. Allow users to easily access and update their own data

Having accurate information about our users helps create a smooth customer experience. We will provide mechanisms where we can give our users access to information related to their account and other interactions with TMP Hooks. We want our customers to be able to easily correct that information if it is wrong or out of date. Be a guardian for user data and user privacy. Users trust us with their personal information and expect us to protect and use it appropriately.

We operate information privacy and information security programs that incorporate leading practices to manage personal data from collection through to destruction.

​We take our commitment to privacy seriously and hold ourselves to a high standard. Our program takes into account legal requirements and our commitments to our customers to deliver a trusted experience when interacting with TMP Hooks.​ We know that control over personal information is important.

​We limit the sharing of customer information and users with visibility into circumstances where we could share outside of TMP Hooks, and choices about the extent that information is shared. We work hard to provide buyers a safe and trustworthy place to interact.

Wholesale Inquiries

TMP Hooks gives permission to sell physical items made from the digital patterns. Copying the digital pattern is prohibited.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- POS sales

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